Schedule an Event with Olivia!

If you are looking for a professional and super engaging speaker, you came to the right place!

Why choose Olivia Wann?

Olivia worked as a dental office manager and registered dental assistant for many years.

Her programs enable dental professionals to close the gap in their compliance programs and enjoy peace of mind.

She earned a doctorate in jurisprudence in order to fully understand the legal aspects of dentistry.

Olivia is engaging and seminar attendees return year after year.

OSHA, Infection Control & HIPAA in the Dental Office

Dealing with an investigation can be stressful and expensive. Olivia provides an overview of common violations to better prepare dental offices in knowing what inspectors are looking for.

Available as a 2-hour or 3-hour course

Human Resource Management

This course was designed for practice owners and management personnel. Olivia addresses examples of the Department of Labor & EEOC complaints in dental offices. She outlines documentation requirements you need in compiling personnel records and your Employers Handbook.

Available as a 2-hour course


This timely course covers common Recordkeeping errors, board, and malpractice cases. Olivia provides valuable information on implied consent and risk management.

Available as a 2-hour course

Top 10 OSHA Violations & Infection Control for Dental Offices

According to dental offices surveyed, fines in dental practices have ranged from $1,800 to $53,900. Whether a dental practice is concerned about an inspection or simply wants to be audit-ready, this timely course will provide critical recommendations to determine your level of compliance. Olivia will help you promote a culture of safety so that you can achieve peace of mind.

What participants will learn:

  • Compliance areas frequently cited by OSHA
  • How to access adherence in your practice
  • How to develop and implement the Work Exposure Control Plan
  • Learn what policies are time sensitive and must be reviewed and updated annually
  • Review of required vaccines
  • Learn how to assemble employee medical records as required by OSHA
  • Satisfy training requirements and utilize an OSHA-compliant roster
  • Review personal protective equipment and overcome common violations
  • Develop a laser safety program
  • Finalize your Hazard Communication Plan and learn great tips on managing Safety Data Sheets
  • Develop and incorporate an infection control plan that complies with OSHA and CDC
  • Sterilization and monitoring: Avoid a breach!
  • Basic ergonomics to prevent musculoskeletal disorders in dental professionals
  • Dental lab safety
  • Meeting the challenge of serving as the safety coordinator

This is available as a 1-, 2-, 3- and 6-hour program based on the objectives you wish to provide for your audience.

Suggested audience: dentists, assistants, hygienists, office managers


Privacy and cybersecurity has become one of the hottest areas of law. The Office of Civil Rights settled ten cases in the amount of $28,700,000 in year 2018. This course will review what your dental office must do to be in compliance.

What participants will learn:

  • Understanding your role as the Privacy / Security Officer
  • Review of recent multi-million dollar HIPAA settlements and how you can avoid these mistakes
  • Discussion of common dental office HIPAA blunders
  • Understanding the difference between Privacy Rule and Security Rule’s requirements
  • Managing government required HIPAA Risk Assessments
  • Satisfying HIPAA training requirements with your employees
  • Obtaining Business Associate Agreements and understanding the terms
  • Protecting data through proper employee termination procedures
  • How to address security incidents and breaches
  • Handling online reviews without violating HIPAA

This program is available as a 1-, 2-, 3- or 6-hour course based on the objectives you wish to provide for your audience.

Suggested audience: dentists, assistants, hygienists, office managers

Chemical Dependency and Prescription Writing

This timely course addresses the opioid crisis and how you can comply with the revised prescription writing requirements. The course also discusses how to implement a drug-free workplace.

Tennessee requires dentists to complete 2 hours of the 30 biennial hours in the area of prescribing of controlled substances which includes instruction in the TN Chronic Pain Guidelines. Dental hygienists and dental assistants must complete 2 hours of their required biennial hours in chemical dependency.

What participants will learn:

  • How drugs in the workplace affect performance
  • CDC’s opioid prescribing guidelines
  • Tennessee chronic pain guidelines
  • Tennessee Prescription Safety Act
  • Tennessee Drug-Free Workplace

This program is available as a 1-hour or 2-hour course

Suggested audience: dentists, assistants, hygienists, office managers

Recordkeeping & Risk Management

Whether you are inputting data in the patient’s record or filing an insurance claim, this course is designed with you in mind. Accurate and precise documentation is your ticket to a positive outcome if you are investigated or the subject of a malpractice claim.

What participants will learn:

  • Common Recordkeeping errors
  • Guidelines for informed consent
  • Frequency of medical history updates
  • Dealing with minors and missing parents
  • Record retention rules
  • Data back up
  • Common dental board complaints
  • Review of dental malpractice cases

This program is available as a 3-hour course.

Suggested audience: dentists, office personnel, hygienists, dental assistants

**This course may be paired with the HR Management course with a suggested audience of dentists and office managers for a full day program.

HR Management

Are you dealing with a toxic workforce? Are you concerned about a department of labor complaint? This program was designed for dentists and office managers. Learn how to navigate the deep waters of HR management.

What participants will learn:

  • Learn how to recognize a toxic work environment
  • Create a winning employers handbook
  • Develop effective job descriptions
  • Review of examples of EEOC complaints in dental offices
  • Prevent sexual harassment claims
  • Properly classifying employees: W4 or 1099
  • Crafting tuition agreements to save your practice money
  • Dealing with pregnant employees
  • Learn how to conduct effective performance reviews

This program is a 3-hour course.

Suggested audience: dentists and office managers. This course pairs well with Recordkeeping.

Advanced Courses

Advanced Safety Manager Course

Due to the high demand, Olivia designed this program just for the dental team members serving in the capacity as the Safety Coordinator. This program covers the role of safety coordinators and documentation requirements for dental offices. She clarifies the policies you must have in place to close the gap in compliance.

Full day course

Advanced HIPAA Course

To serve dental professionals best, this program was created to provide an in-depth analysis of HIPAA requirements to include the Privacy Rule and Security Rule. This program includes coverage of the Privacy Rule, the Security Rule, and examples of common violations and penalties.

Full day course

Advanced Office Management Course

This program combines HR and Recordkeeping as an advanced office management presentation.

Full day course

Let our team train yours

Book an event with Olivia Wann by filling out the form